Privacy

Your privacy matters

Last updated: September 21, 2026

At Numera®, personal safety and personal information are both handled with care. This policy explains what we collect, why we collect it, and how we protect it

About this policy

Numera® respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we help protect it when you visit our website, use a Libris device, use the CareOne™ app or portal, contact our team, or interact with our products and services

1. Information we collect

We may collect personal information when you purchase a product, create an account, use a Numera® device or app, contact support, or fill out a form on our website

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing or shipping address
  • Billing information
  • Account login details
  • Device setup information
  • Emergency contacts
  • Care Circle contacts
  • Support messages and service notes

When you use a Libris device, Home Safety Hub, CareOne™, or a related Numera® service, we may also collect information such as:

  • Device status
  • Battery level
  • Signal strength
  • Alert history
  • Button press events
  • Fall detection events
  • Location information during an alert or when location features are enabled
  • App or portal activity
  • Notification preferences
  • Service and diagnostic information

2. Health Data from Apple Health, Health Connect, and CareOne Health Journal

CareOne™ can access, collect, store, and use Health Data if you choose to connect Apple Health (HealthKit) on iPhone or Android Health Connect on Android.

We do not read this data unless you turn on Apple Health or Health Connect in CareOne™ and grant permission in the system prompt. If you never enable those features, we do not collect Health Connect or Apple Health data.

How we access Health Data

  • On Android, CareOne™ uses Health Connect. If you allow it, we may read health data in the background and read historical records.
  • On iPhone, CareOne™ uses Apple Health (HealthKit).
  • After you grant permission, health samples are uploaded from your device to Open Wearables, which Numera® operates for CareOne™. CareOne™ then uses that data to show your Health Journal in the app and on careone.numera.com.
  • The first time you connect (and some app updates) may request up to about 180 days of history. Later updates are smaller, ongoing syncs.
  • If you use more than one device (for example an Android phone and an iPhone), samples can be stored under the same CareOne™ account so the journal can combine them.

Health and fitness data types we may read (only the types you allow)

  • Activity: steps, distance, floors climbed, elevation, speed, workouts/exercise, total and active calories burned, wheelchair pushes
  • Body measurements: weight, height, body fat, lean body mass, bone mass, waist circumference, basal metabolic rate, body water mass
  • Nutrition: nutrition, hydration/water
  • Sleep: sleep sessions and related sleep data
  • Vitals: heart rate, resting heart rate, heart rate variability, oxygen saturation (SpO2), blood pressure, blood glucose, body temperature, respiratory rate, VO2 max
  • Cycle tracking (only if you allow these): menstruation, ovulation test, cervical mucus, sexual activity, intermenstrual bleeding

Health Connect data we may write

CareOne™’s Health Journal is mainly read. The Android app can also write test/sample records to Health Connect for steps, heart rate, resting heart rate, blood pressure, hydration, sleep, and active calories when a seed/test action is used. We do not sell this data. Normal journal use does not require writing Health Connect data.

Health information you enter in CareOne

If you use Health Hub, we also store information you enter in CareOne™, such as medications, medication reminders, appointments, and related notes. That is separate from Apple Health / Health Connect, but it is still health-related personal information.

How we use Health Data

  • Show Health Journal (steps, sleep, heart rate, blood pressure, and other tiles when data exists)
  • Provide summaries, charts, and insights for you and for caregivers you have already authorized
  • Operate, secure, debug, and improve Health Hub and the Open Wearables connection

We do not use Apple Health or Health Connect data for advertising, selling data, or credit decisions.

Who we share Health Data with

  • Numera® / CareOne™ systems (including our cloud host) to store and display the journal
  • Open Wearables, operated for CareOne™
  • People you authorize on your CareOne™ account (for example a family member or caregiver)
  • Service providers who process data only for us (hosting, logging, support)
  • Others only if required by law

PERS / Libris device events (button press, location, battery, charger) are described in other sections of this policy. They are separate from Apple Health / Health Connect Health Data.

Your choices

  • Do not enable Apple Health or Health Connect
  • Allow only some data types in the system permission sheet
  • Turn the integration off in CareOne™
  • Revoke CareOne™ in Android Health Connect → App permissions or iOS Settings → Health → Data Access
  • Request deletion of stored journal/wearable data via support@numera.com or 1-800-485-6224

Revoking permission stops new reads. Data already stored in CareOne™ / Open Wearables is removed when you request deletion (or when we delete the account), except where we must keep records for legal or safety reasons.

3. Information collected during an alert

When an alert is triggered, information may be shared with Numera®, our Care Center, monitoring partners, emergency services, and your chosen contacts so help can be coordinated

This may include:

  • The device user’s name
  • Registered address
  • Device location, when available
  • Emergency contact details
  • Care Circle contacts
  • Alert details
  • Call notes or recordings, where permitted by law

This information helps responders understand what is happening and send the right support when needed

4. How we use your information

We use personal information to provide, support, improve, and protect our products and services

This may include:

  • Setting up and managing your account
  • Processing orders and service requests
  • Activating and supporting devices
  • Providing access to CareOne™ and related portals
  • Delivering alerts and notifications
  • Connecting users to 24/7 professional monitoring
  • Helping identify location during an alert
  • Notifying emergency contacts or Care Circle members
  • Providing customer support
  • Improving product performance and reliability
  • Sending important service updates
  • Meeting legal, safety, and regulatory requirements

We may also use de-identified or aggregated information to improve our products and services. This information does not identify you personally

5. Location information

Some Numera® products and services use location information to help support emergency response and Care Circle notifications

Location information may be used to:

  • Help responders identify where a device user is during an alert
  • Share location with chosen contacts when needed
  • Support device features in the CareOne™ app or portal
  • Improve service reliability and performance

Location features may vary by device, service plan, signal strength, environment, and user settings

6. How we share information

We do not sell your personal information

We may share personal information only when needed to provide or support our products and services, including with:

  • Care Center and monitoring partners
  • Emergency services
  • Chosen emergency contacts or Care Circle members
  • Dealers, resellers, or service providers involved in your account
  • Payment, shipping, technology, analytics, and customer support providers
  • Legal, regulatory, or safety authorities when required or permitted by law

We require service providers to handle personal information responsibly and use it only for the services they provide to Numera®.

7. Care Circle and shared access

If you invite someone to your Care Circle, that person may be able to see certain information related to your device or account, depending on their access level

This may include:

  • Device status
  • Alerts
  • Activity history
  • Location during an alert or when enabled
  • Notification preferences
  • Care Circle details

You are responsible for choosing who you invite to your Care Circle and for keeping those contacts up to date

8. Cookies and website analytics

Our website may use cookies, pixels, and similar technologies to understand how visitors use the site, improve performance, and support marketing or analytics

These tools may collect information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the site
  • Referring website

You can adjust your browser settings to block or delete cookies, but some website features may not work properly without them

9. How we protect your information

We use reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, loss, misuse, or disclosure

No system is completely secure, but we take privacy and security seriously and work to protect the information entrusted to us

10. How long we keep information

We keep personal information only as long as needed to provide our services, support your account, meet legal or regulatory requirements, resolve disputes, and maintain business records

Retention periods may vary depending on the type of information and how it is used

11. Your choices and rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Ask questions about how your information is used

Some information may need to be kept for safety, legal, regulatory, or service-related reasons

12. Marketing communications

We may send product updates, service information, or marketing communications where permitted by law

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly. You may still receive important service or account-related messages

13. Children’s privacy

Numera® products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent

14. International use

Numera® may process or store information in Canada, the United States, or other locations where our service providers operate. Privacy laws may vary by location, but we take steps to protect personal information in accordance with this policy

15. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page

16. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Numera® Canada Headquarters
79 Wellington St West
Suite 1620
Toronto ON, M5K 1J5
Canada
1-800-485-6224
Email: support@numera.com