Ready to help, right out of the box
- Step 1
It arrives ready to go
Your Libris device comes pre-configured and ready to use, with no complicated setup or programming required
- Step 2
Plug in or power on
For at-home systems, simply plug the base unit into a wall outlet. For mobile wearables, power on the device and complete a quick test call to confirm everything is connected
- Step 3
You’re connected to support
Wear it, carry it, or keep the base unit in a central room. Once activated, one press can connect you to a trained Care Center responder
A trained responder is always on call
Behind every Libris device is a professionally staffed Care Center that is available 24/7. When an alert comes through, a trained responder can speak with you, understand what is happening, and coordinate the right response
Always staffed, never closed
The Care Center operates around the clock, every day of the year. There is no “after hours” when help may be needed
More detail
The Care Center operates around the clock, every day of the year. There is no “after hours” when help may be needed
Calm, trained responders
Calls are handled by people trained to gather the right information, stay calm under pressure, and help coordinate support, from a reassurance call to emergency response
More detail
Calls are handled by people trained to gather the right information, stay calm under pressure, and help coordinate support, from a reassurance call to emergency response
North America-based Care Center
Monitoring is handled through a North America-based Care Center, with backup systems designed to help maintain coverage when reliability matters most
More detail
Monitoring is handled through a North America-based Care Center, with backup systems designed to help maintain coverage when reliability matters most
From one press to help on the way
Whether you press the help button or your device detects a fall, the same response process begins, with a trained Care Center responder there to guide the call
- 1
You press the button, or fall detection can alert for you
Press the help button on your Libris device when you need support. If you cannot reach it, automatic fall detection may place the call for you
Works at home and on the goMore detail
Press the help button on your Libris device when you need support. If you cannot reach it, automatic fall detection may place the call for you
- 2
A trained responder answers
Your alert connects to a Care Center responder who can speak with you through the device or base unit, stay on the line, and assess what help may be needed
24/7, every day of the yearMore detail
Your alert connects to a Care Center responder who can speak with you through the device or base unit, stay on the line, and assess what help may be needed
- 3
They help identify where you are
For at-home systems, responders can see your registered home address. For mobile devices, location support can help identify where you are during an alert
GPS on mobile devicesMore detail
For at-home systems, responders can see your registered home address. For mobile devices, location support can help identify where you are during an alert
- 4
Help and contacts are notified
If needed, the responder can contact emergency services and notify the people in your Care Circle, so the right people know what is happening
Emergency services + chosen contactsMore detail
If needed, the responder can contact emergency services and notify the people in your Care Circle, so the right people know what is happening
Protection people count on
For moments when you may not be able to press the button
Fall detection is an added layer of support, designed to help when a hard fall may leave you unable to call for help yourself
Tuned for real-world falls
The device helps recognize the motion and impact of a hard fall, while distinguishing it from everyday movement
Designed to reduce false alarms
If a fall is detected, a brief countdown gives you time to cancel the alert if you are okay
A backup, not a replacement
The help button is always the most reliable way to call. Fall detection is designed to support you when pressing the button may not be possible
Ready when you are
Answer a few quick questions and we’ll help match you with the right Libris device, or you can speak with a Care Advisor for personalized support